What Happens After Placing an Order for Flowers or Gift Baskets in
Once you've placed an order for flowers or a gift basket in , you will receive a confirmation email from us. This email serves as acknowledgment that we've received your order and includes a copy of the details you provided. If you happen to notice any errors or mistakes in your order, please inform us promptly to rectify the issue.
Why Do We Need Your Phone Number?
Providing us with your complete contact information, including a valid phone number, is essential. We may need to reach out to you for various reasons, such as verifying the recipient's address, making modifications to your order, or confirming payment details. Rest assured that we will only contact you by phone in connection with the specific order you've recently placed.
How Will You Be Notified of Delivery?
After your order has been successfully delivered, we will send you a confirmation email to notify you of the completion of the delivery. You can expect to receive this email within 24 hours after the delivery has taken place. To ensure that you receive our emails without any issues, please double-check that you've provided us with an accurate email address and add firstname.lastname@example.org to your address book to prevent our emails from landing in your spam folder.
Modifying or Canceling Your Order
If you need to make changes to or cancel your order for flowers or a gift basket in , you can do so by logging into your https://www.internetflorist.biz account or by visiting our customer service page. Please note that all changes must be requested at least 24 hours before the scheduled delivery time. After this window, we cannot guarantee that there will be sufficient time to process your requested changes.
Accepted Payment Methods
We accept all major credit and debit cards (with the exception of American Express) as well as PayPal. Please be aware that, for certain cards, you may need to request online transaction capabilities from your bank. Should you encounter any difficulties when attempting to place an order, please reach out to our customer service team for assistance in ensuring the successful acceptance of your order.
When Will Your Credit Card Be Charged?
We charge your credit card immediately upon placing the order. Our secure payment platform allows us to process your payment promptly and with the utmost security.
Is It Safe to Share Your Credit Card Details Online?
At Flowers for , we prioritize your online security. We use PayPal for online payments, and as one of the world's largest payment processors, they maintain top-notch security standards to safeguard your financial information.
Privacy and Confidentiality
We understand the importance of your privacy and keep your contact information entirely confidential. Your personal information will not be shared with third parties for marketing purposes or sold to advertising agencies. In the event of legal requirements, fraud investigations, or law enforcement requests, your personal information may be disclosed to relevant authorities upon request.
Same-Day Deliveries and Time Zones
Whether same-day deliveries are possible depends on the specific location and country, taking into account world time differences. Our order system will guide you on the feasibility of your selected delivery date and time when you make your order.
How Are Gift Baskets Delivered?
We employ mail services such as FedEx, DHL, TNT, UPS, and USPS for most of our deliveries. In locations where courier services are less reliable, such as Eastern Europe, Russia & CIS, and certain South-East Asian countries, we often opt for delivery through local accredited couriers.
AM or PM Deliveries in
Yes, you can specify whether you'd like an AM or PM delivery. For AM deliveries, please place your order at least one day in advance. Please note that while we strive to meet your preferences, we cannot guarantee exact-hour deliveries. When you make your order, you will receive information regarding the AM and PM delivery timeframes. In the case of same-day orders, AM deliveries may not always be feasible due to high demand, in which case the delivery will be scheduled for the PM.
Sending Flowers on Sundays and Public Holidays in
The possibility of sending flowers on Sundays and public holidays varies by location. When you place your order, we will provide you with the available opening times. If the flower shop is closed on the selected date, you will receive a message advising you to choose an alternative time or day for delivery.
What happens after I place a or gift basket order for ?
We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.
Why do you need my phone number?
It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
How will I know when the flowers or gift basket have arrived?
We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 24 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added email@example.com to your address book so that our e-mails do not arrive in the junk mail.
How do I modify or cancel my flower or gift basket order?
Login to my account to modify your order or visit our customer service page. All changes must be 24 hours before delivery. After that time, we cannot guarantee there will be enough time for the changes you request.
What credit cards do you accept?
We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
When will my credit card be charged?
We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.
Is it safe to give my credit card detail on the internet?
At Flowers for we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.
Will my contact information be kept confidential?
keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.
Can my order for Flowers & gift baskets be delivered today?
Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.
How are gift baskets delivered?
We deliver using mail services such as FedEx, DHL, TNT, UPS, USPS. In some locations where courier services are not as fast or reliable such as Eastern Europe, Russia & CIS and countries of South-East Asia we often deliver using a local accredited courier.
Can I specify AM or PM deliveries for ?
Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery.
Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.
Can I send flowers on Sunday and Public Holidays to ??
This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.
Are there any additional charges when sending flowers?
The delivery costs are: .
Do the flowers come with a vase?
A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.
How do I contact customer service if there is a problem?
Use my account to access your account and contact customer service. Alternatively, call our customer service department.
What are the most common problems with orders?
Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.
What happens if the recipient is not at home?
Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance
If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to firstname.lastname@example.org referencing your order number and the changes you wish to make.
How do I care for my flowers?
It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.
Are consumable products allergy free.
Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.
Will the Flowers be like the image on the website
The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.
Will Extra Gifts (Add Ons) be same as described.
If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative.
In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
(1) For a Full 100% refund the cancellation must be made before 2:00 P.M. European Standard time the day PRIOR to scheduled delivery.
(2) If the cancellation is received after 2:00 P.M. European Standard time, a 50% refund will be issued.
(3) No cancellations or refunds can be given for same day orders. If your gift is en route on delivery day or has been delivered, or refused by the recipient, we will be unable to Cancel or Refund the order.
(4) Cancellation and refunds are not available for failed delivery attempts when incorrect delivery information has been supplied.
(5) No refunds on Special Orders. Once a Special Order has been accepted and paid for by the client, it cannot be cancelled or refunded.
We cannot accept orders from customers under the age of eighteen (18) years.
Delivery Services - Should you require your delivery to be made within a specific time period, you can ask on your order form for your flowers to be delivered am or pm! Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order:
Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will return the flowers to the shop and you will be informed. We reserve the right to charge for re-delivery to that or an alternative address.
We cannot accept orders for timed delivery overseas due to differences in international time zones.
We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity.
We always try our very best to ensure the flowers/products ordered are delivered as you wish and in excellent condition. Should you be dissatisfied with the flowers/products in anyway, please let us know within 7 days of delivery, providing a clear photograph and a full explanation of your dissatisfaction. If the complaint is regarding the quality of the flowers, we require the photograph to be taken on the same day the flowers were delivered or next day at the very latest. Our Customer Service Department will look into your concerns and respond as quickly as possible. Refunds will be given only if the complaint regarding the flowers/products proves to be valid.
Terms and Conditions
By making payment at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.
Gift Baskets & Hampers
We offer gift baskets & hampers delivery around the world. We ship all over the world via DHL and FEDEX with delivery in 1 to 3 days.
Gift Baskets for You is an international delivery network that ships gift baskets and hampers around the world. We are one of the leading suppliers of gift baskets, hampers and gifts in over 150 countries. Our team of professionals specialize in quality gift baskets, hampers and gifts and we are famous for our great customer service.